Job Description

At Adriana’s Insurance, we provide top-tier immigration services with integrity and efficiency. We are looking for a driven and experienced Immigration Department Manager to lead our Immigration Consultant team, ensuring seamless operations, regulatory compliance, and an exceptional client experience.

What You’ll Do

Lead and Support a High-Performing Team

• Supervise and guide the Immigration Consultants, fostering a culture of excellence and accountability.
• Provide coaching and mentorship to enhance performance and ensure quality service.
• Oversee daily operations to maintain efficiency and compliance with company standards.
• Ensure timely responses to client inquiries and follow-ups.

Enhance Client Experience and Drive Growth

• Oversee client consultations to ensure appropriate service recommendations.
• Support consultants in refining sales techniques and building client relationships.
• Ensure accurate collection and processing of required documentation.
• Identify opportunities to expand service offerings and improve client engagement.

Ensure Compliance and Operational Excellence

• Maintain strict adherence to immigration regulations and confidentiality policies.
• Monitor documentation and communications to prevent unauthorized referrals.
• Establish clear protocols for case discussions and data security.
• Optimize department processes to improve efficiency in case management and contract processing.

Develop and Train Your Team

• Conduct regular training sessions on immigration laws, sales strategies, and client service.
• Provide hands-on coaching through one-on-one meetings and performance reviews.
• Lead case analysis discussions to ensure best practices in case management.

Maintain Financial Integrity and Quality Standards

• Oversee financial transactions and department revenue with accuracy and compliance.
• Ensure high-quality client interactions and service consistency.
• Implement strategies to enhance client satisfaction and streamline processes

Requirements

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Benefits

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

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