Job Description

GENERAL DESCRIPTION

Under the general direction of the Senior Manager of Airport Operations Center, the Airport Operations Manager-AOC is responsible for overseeing the management of the Authority's 24/7 dispatch center, which serves as the central point of contact for all emergency and operational calls at Tampa International Airport. The role leads the team of shift supervisors responsible for calls relating to all airport operations and systems, including elevators, escalators, and shuttles. The Airport Operations Manager is also responsible for planning, training, budgeting supplies, coordinating schedules, and controlling personnel, material, and physical resources to achieve operational and organizational objectives.

SUPERVISES OTHERS: YES

COMPENSATION: $86,500

FLSA STATUS: EXEMPT

ESSENTIAL FUNCTIONS

· Accountable for the well-being and support of direct reports, providing individualized training for job responsibilities and mentorship to foster professional growth.

· Responsible for room staffing, supervision, and maintaining an effective and efficient overall operation within the Airport Operations Center (AOC).

· Evaluates the work performance of direct reports; engages in transparent performance check-ins and appraisals and takes necessary corrective actions or disciplinary measures when required.

· Ensures compliance with authority standards regarding personal appearance among direct reports, promoting a professional work environment.

· Oversee the maintenance and accountability of all direct reports' equipment, ensuring adherence to established guidelines and promoting operational efficiency.

· Manages all training and qualifications associated with the operational functions of the Airport Operations Center (AOC), including Simplex Alarms protocols, shuttle management, security access, and terminal/airfield communications.

· Manages the emergency evacuation plan and transfers responsibilities for the Airport Operations Center.

· Manages emergency incidents by acting as the liaison between the Authority and all responding mutual aid resources. This includes activating the Incident Command Center and fulfilling the role of the ESF2 (NIMS) function until the Senior Manager arrives.

· Analyzes team performance, identifying and implementing changes to improve teamwork, efficiency, and effectiveness.

· Assists in developing and implementing a unique Integrated Operations Center (IOC) founded on trust and a shared common purpose.

· Champions innovation by overseeing the IOC capability and mission, ensuring alignment with operational goals.

· Assists in leading the development of integrated, efficient, and effective processes to execute the IOC mission.

· Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

COMPETENCIES

• Providing Direction: Motivating others and rallying people around a common vision, goal, or team outcome; inspiring commitment to contributing to the organization and achieving organizational outcomes; demonstrating flexibility in times of change and empathy; and reestablishing focus and order when appropriate.
• Coaching: Providing guidance and clear, candid, and constructive feedback that focuses on specific behaviors and outcomes to help an individual expand knowledge, skill, or ability to accomplish a task or fulfill their role, supporting career growth and development.
• Emotional Intelligence: The ability to understand and manage your own emotions and recognize and acknowledge the emotions of those around you.
• Initiative: The ability to proactively identify opportunities or problems, take appropriate action without being prompted, and work independently to achieve goals, improve outcomes, or contribute new ideas.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Comply with all HCAA Policies, Procedures, and Standards.

QUALIFICATIONS

· Associate’s degree in public or business administration, Airport Management, or related field.

· Four (4) years’ experience in aviation, emergency operations, or related field .

· Two (2) years supervisory or lead experience.

· Or equivalent combination of education, training, and experience.

· Must possess a valid Florida Driver License.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.
• Knowledge of emergency response procedures and ability to develop and implement emergency plans.
• Knowledge of airport operations, maintenance, and other airport-related activities
• Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.
• Knowledge of how Airport Operations is an integral part of maintaining employee and passenger safety at the airport.
• An ability to establish clear direction, motivate teams, defuse conflict, and foster a work culture focused on ongoing learning and performance goals.
•   Ability to communicate effectively orally and in writing.
•   The ability to establish and maintain effective working relationships with others within and outside the Authority.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

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PHYSICAL ABILITIES

· Occasional standing & walking  

· Continuous sitting   

· Occasional lifting up to 50 Ibs   

· Occasional bending, stooping, pushing, pulling & dragging  

· Continuous typing  

· Occasional use of car/light truck 

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and people with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.

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